Conversion Rate Confidence: When Your Uplift Is Real or Noise
If it doesn't change a decision, don't celebrate it. Most "14% lift!" Slack screenshots I see are noise dressed up as a result — a peek at day three of a two-week test, on a…
Author: Jonathan Harrington
Event Tracking Naming: Conventions That Scale Across Teams
Every analytics implementation starts clean. Then a year goes by, three product squads ship features in parallel, two consultants come and go, and one morning you open your event list to find signup_complete, SignupCompleted, user-signed-up,…
Privacy-Friendly Analytics: The Real Trade-Offs No One Talks About
I've helped six teams switch from Google Analytics 4 to privacy-friendly analytics in the last eighteen months. Three of them love it. Two went back. One ended up running both. The marketing pitch for tools…
The Dashboard Pyramid: 3 Layers Every Analytics Stack Needs
Most dashboards fail for the same reason: they try to be one chart for everyone. The CEO opens it, the marketing lead opens it, the analyst trying to debug a broken funnel opens it —…
Heatmaps Beyond the Pretty Picture: Reading Click and Scroll Data
Pretty colors don't equal insight. I've sat in too many meetings where someone pulls up a website heatmap, points at a glowing red blob, and announces "look — people love this section." Then we make…
Session Replay Decoded: What It Shows and What It Misses
The first time a client asked me to "just watch some recordings," I burned half a Tuesday clicking through 40 minutes of mouse wiggles, three rage-clicks on a non-button, and one guy who opened a…
How to Compare Attribution Models Without Losing Your Mind
You switched from last-click to data-driven attribution and suddenly Facebook looks three times more valuable than it did yesterday. Your paid search numbers dropped. Your boss wants to know which report is "right." The honest…
Landing Page Drop-Off: Why Visitors Leave Before Converting
You spent money driving traffic to your landing page. People clicked. They arrived. Then they left — without signing up, buying, or even scrolling past the fold. This isn't unusual. Most landing pages convert somewhere…
Multi-Touch Attribution for Small Budgets
Enterprise marketing teams have Rockerbox, full-time data scientists, and six-figure attribution platforms. You have Google Analytics and a spreadsheet. Here's the good news: for most small businesses, that's genuinely enough. Multi-touch attribution sounds like something…
Form Analytics: What Drop-Off Rates Reveal About Your UX
You built a contact form. Maybe a lead gen form, a demo request, a newsletter signup. Your analytics tells you "form submitted: 12 last week." That sounds low, but you don't have much context. What…